Overview

You may face a situation where several of your users are unable to access EPM live. When they attempt to login, they get the following error message:
The server could not sign you in. Make sure your username and password are correct, and then try again.

Solution

This is a known issue that may occur due to issues with the domain controller. A solution exists, but it needs to be executed by our SaaS team by performing a reset on the domain connection. Please contact support and inform them of the issue. 

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To solve the issue for the customer, escalate it to the SaaS team by creating a SaaS Incident Jira in the EPMLIVESRE project and set External Team = BU Other. See the EPM Live - Routing Table.
Similar issues were previously solved in SKYVERA-14908 and SKYVERA-14910.

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