Overview

You have a project that has been stuck in the security queue and would like this resolved.

Solution

Please contact EPM Support with the project name and ID number that is stuck in the security queue.

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Escalate to SaaSOps to resolve. The timeout period may have elapsed prior to obtaining a connection from the pool. The pooled connections might have all be in in use and the mal pool size was reached.

Create a SaaS Incident Jira in the EPMLIVESRE project and set External Team = BU Other. 

See the EPM Live - Routing Table.

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